guiding principles

How to Be Perfect

How to Be Perfect

"Take a deep breath.

Do not smart off to a policeman.

Do not step off the curb until you can walk all the way across the
street. From the curb you can study the pedestrians who are trapped
in the middle of the crazed and roaring traffic.

Be good.

Walk down different streets.

Backwards."

~ Ron Padgett

Simple Principles that Guide a System

Excerpt from “Complexity Used to Be So Simple. It Meant Progress,” by David Segal, New York Times, April 30, 2010:

Preparing for the launch of Apollo 11. (NASA)What we need, suggests Brenda Zimmerman, a professor at Schulich School of Business in Ontario, is a distinction between the complicated and the complex. It’s complicated, she says, to send a rocket to the moon — it requires blueprints, math and a lot of carefully calibrated hardware and expertly written software. Raising a child, on the  other hand, is complex. It is an enormous challenge, but math and blueprints  won’t help. Alex's first day of school. Performing hip replacement surgery, she says, is complicated. It takes well-trained personnel, precision and carefully calibrated equipment. Running a health care system, on the other hand, is complex. It’s filled with thousands of parts and players, all of whom must act within a fluid, unpredictable environment. To run a system that is complex, it’s not enough to get the right people and the ideal equipment. It takes a set of simple principles that guide and shape the system. For instance: Teach everyone the best practices of doctors who are really good at hip replacement surgery.

“We get seduced by the complicated in Western society,” Ms. Zimmerman says. “We’re in awe of it and we pull away from the duty to ask simple questions, which we do whenever we deal with matters that are complex.”